Hilton is partnering with customers and planners to deliver an elevated standard for events across the entire journey.
Program introduction & exploration
To launch the EventREady journey, program information is provided to planners via presentations, proposals and site visits.
Hilton EventReady Playbook
Hilton EventReady Playbook will provide guidance, solutions and resources covering all aspects of the planning process.
Hilton EventReady and CleanStay will include suggested verbiage on safety and security information for event registration and housing web pages.
Events managers will assist with all event details, including housing/room blocks, menu tasting and final selections, room setups, 3rd party vendor compliance, event resume, banquet event orders and tiedown meeting with hotel team.
Event planners will be supported through a seamless arrival experience for attendees, including check-in, luggage delivery and on-site registration.
On site communication
Hotel and planner will work together on activating preferred on-site communication channels to ensure a contact-light experience.
Common area sanitizing stations & protocol
Throughout the hotel and event spaces, physical distancing markings and CleanStay signage will be visible. Sanitizing stations will be prominently displayed in all event areas and team members will be cleaning and disinfecting on a frequent basis.
CleanStay validated & sealed event room
Event Rooms will be inspected to meet CleanStay Standards and entry doors will be visibly sealed to maintain a high level of sanitization. Customized room sets will reflect the flexible needs of the event and support physical distancing guidelines. Planners will receive a Hilton EventReady Room Checklist verifying that all key touchpoints have been cleaned, sanitized and prepared in accordance with EventReady protocols.
Banquet F&B solutions
Creative and flexible F&B options thoughtfully served, focused on individual portions, sourced locally and sustainably. Reliably swift service will keep event agendas on schedule.
Event experience & engagement
Planner will have access to Hilton EventReady resources and best practices for event design, hybrid events, technology and networking offered by our trusted partners.
Contactless check-out & departure
Guests can check-out directly through the Hilton Honors app or by calling the front desk. Baggage arrangements and departures via ground transfers can be arranged with your Events Manager.
The hotel shuttle will have disinfectant wipes, communications that outline the frequency of shuttle interior hot-spot disinfection and cleaning by the driver.
Post-event report & customer sentiment
Arrangements will be made for a post-event follow up meeting for planners to provide feedback on effectiveness of Hilton CleanStay and EventReady. The hotel team will ensure a timely final bill delivery accompanied by LightStay report of event impact.
The Hilton team is ready to assist.
Contact your Hilton Worldwide Sales or hotel Representative to request your copy of the full EventReady Playbook or to start planning your next event. Don’t have a representative? Contact the team via the below form.