The EventReady planner experience

Hilton is partnering with customers and planners to deliver an elevated standard for events across the entire journey.

  • Program introduction & exploration

    To launch the EventREady journey, program information is provided to planners via presentations, proposals and site visits.

  • Hilton EventReady Playbook

    Hilton EventReady Playbook will provide guidance, solutions and resources covering all aspects of the planning process.

  • Event registration/housing

    Hilton EventReady and CleanStay will include suggested verbiage on safety and security information for event registration and housing web pages.

  • Pre-arrival messaging

    Events managers will assist with all event details, including housing/room blocks, menu tasting and final selections, room setups, 3rd party vendor compliance, event resume, banquet event orders and tiedown meeting with hotel team.

  • Arrival

    Event planners will be supported through a seamless arrival experience for attendees, including check-in, luggage delivery and on-site registration.

  • On site communication

    Hotel and planner will work together on activating preferred on-site communication channels to ensure a contact-light experience.

  • Common area sanitizing stations & protocol

    Throughout the hotel and event spaces, physical distancing markings and CleanStay signage will be visible. Sanitizing stations will be prominently displayed in all event areas and team members will be cleaning and disinfecting on a frequent basis.

  • CleanStay validated & sealed event room

    Event Rooms will be inspected to meet CleanStay Standards and entry doors will be visibly sealed to maintain a high level of sanitization. Customized room sets will reflect the flexible needs of the event and support physical distancing guidelines. Planners will receive a Hilton EventReady Room Checklist verifying that all key touchpoints have been cleaned, sanitized and prepared in accordance with EventReady protocols.

  • Banquet F&B solutions

    Creative and flexible F&B options thoughtfully served, focused on individual portions, sourced locally and sustainably. Reliably swift service will keep event agendas on schedule.

  • Event experience & engagement

    Planner will have access to Hilton EventReady resources and best practices for event design, hybrid events, technology and networking offered by our trusted partners.

  • Contactless check-out & departure

    Guests can check-out directly through the Hilton Honors app or by calling the front desk. Baggage arrangements and departures via ground transfers can be arranged with your Events Manager.

  • Hotel Shuttle

    The hotel shuttle will have disinfectant wipes, communications that outline the frequency of shuttle interior hot-spot disinfection and cleaning by the driver.

  • Post-event report & customer sentiment

    Arrangements will be made for a post-event follow up meeting for planners to provide feedback on effectiveness of Hilton CleanStay and EventReady. The hotel team will ensure a timely final bill delivery accompanied by LightStay report of event impact.