Building upon our already high standards of housekeeping and hygiene, EventReady with CleanStay will ensure attendees enjoy an even cleaner and safer stay and event, from check-in to check-out.
Event registration process
Hilton EventReady and CleanStay program details will be provided to the event planner along with suggested verbiage for event websites and communication for all attendees.
Communications customized by the event planner that includes: reservation details, Hilton CleanStay information, event expectations, travel tips and resources.
Careful consideration will be given to the ease of attendee arrival, parking, luggage check and event registration.
Contactless & enhanced check-in
Hilton Honors members can use digital check-in and Digital Key through the Hilton Honors app and go straight to their room. All attendees will experience a streamlined check-in process, minimizing contact.
In the room, guests will see: a clean top of bed (washed after every stay - a Hilton standard), mirror clings messaging outlining the use of disinfectant for “high-touch areas”, TV remote sealed in a protective sleeve and sanitizing wipes. All printed collateral and materials will also be removed from the room.
Common area sanitizing stations & protocols
As attendees move throughout the hotel’s event space, they will notice physical distancing reminders and Hilton CleanStay signage. Sanitizing stations will be prominently displayed in all function spaces and team members will clean and disinfect on a frequent basis.
CleanStay validated & sealed event room
Inspected to meet Hilton CleanStay Standards. Entry door sealed to maintain a high level of sanitization. Customized room sets will reflect the flexible needs of the event and support physical distancing guidelines. Signage will be placed throughout reminding attendees to respect physical distancing, hand washing frequency and directional flow for F&B breaks and meals.
Service delivered with Hilton hospitality
Attendees can rely on contact-light communications while service remains swift and efficient. Throughout the entire on-site experience, our Hilton hospitality shines through.
Banquet food & beverage solutions
Attendees will experience creative food & beverage thoughtfully served, focused on individual portions, sourced locally and sustainably.
F&B retail outlets
For meals and beverages, guests will experience seating arranged to accommodate social distancing, order from sanitized menus, and notice special attention to cleanliness and hygiene. Guests ordering room service will experience contactless delivery, with meals delivered in a contact-light manner.
When guests go to the fitness center or recreation facility, they will notice the equipment has been rearranged to accommodate social distancing. They will also see increased availability of disinfectant wipes with signage on proper use.
The hotel shuttle will have disinfectant wipes, communications that outline the frequency of shuttle interior hot-spot disinfection and cleaning by the driver.
Contactless check-out & departure
Guests can check-out directly through the Hilton Honors app or by calling the front desk. Baggage arrangements and departures via ground transfers can be arranged with your Events Manager.
The Hilton team is ready to assist.
Contact your Hilton Worldwide Sales or hotel Representative to request your copy of the full EventReady Playbook or to start planning your next event. Don’t have a representative? Contact the team via the below form.